Privacy Policy - The Ocus Furniture

1. Introduction

At The Ocus Furniture (theocusfurniture.com), we are committed to protecting your privacy and safeguarding the personal data you entrust to us. This Privacy Policy outlines our privacy practices, including how we collect, use, share, and secure your information. We operate within the framework of global data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Respecting your data is integral to our core values, and we are dedicated to processing it lawfully, transparently, and fairly.

2. Scope and Data Controller

This Privacy Policy applies to all personal data collected through our website theocusfurniture.com, as well as associated services, communications, and customer interactions. The data controller responsible for your information is:

The Ocus Furniture
Email: [email protected]

As the data controller, we determine the purposes and means of processing your personal data in accordance with applicable data protection laws.

3. Categories of Personal Data We Process

We collect and process the following categories of personal data when you use our website or interact with our services:

a) Usage Data
We may collect data on how you use our website, including your IP address, browser type, access times, pages viewed, session duration, referring URLs, and clicks. This information helps us understand and improve user experience across theocusfurniture.com.

b) Account Data
When you create an account or place an order, we gather essential identifying information such as your name, address, email address, phone number, and login credentials.

c) Profile Data
This includes details related to your preferences, purchase history, user behavior on our platform, and any other data provided within your user profile.

d) Communication Data
When you contact us (e.g., via email or contact forms), we collect the content of the communication, response histories, and related records for customer service, dispute resolution, or support purposes.

e) Technical Data
We collect technical specifications of your devices or platforms used to access theocusfurniture.com, including device identifiers, operating systems, language preferences, and system configuration details.

f) Transaction Data
When you conduct transactions on our platform, we collect billing and shipping addresses, order details, payment information (excluding full credit card numbers or payment account credentials, which are processed securely by third-party processors), and delivery tracking information.

g) Preference Data
We gather information regarding your preferences, including marketing communication consents, product interests, and personalization settings that help us tailor your experience.

4. Legal Bases for Processing Personal Data

We process your data only when permitted by law. Depending on the context, our lawful bases for processing include:

– Legitimate Interests: To analyze and improve the functionality of our site, prevent fraud, ensure network security, and personalize content, provided these interests are not overridden by your fundamental rights and freedoms.
– Performance of Contract: To fulfill our contractual obligations when you make purchases or request services from us.
– Consent: For sending marketing communications, cookies requiring consent, or when you choose to share optional information.
– Legal Obligation: To comply with regulatory or legal requirements, including accounting, taxation, and fraud prevention.

5. Your Rights

Depending on your jurisdiction and applicable data protection laws, you may have the following rights in relation to your personal data:

– Right of Access: You can request a copy of the personal data we hold about you.
– Right to Rectification: You may request that we correct inaccurate or incomplete data.
– Right to Erasure: You may ask us to delete your personal data under certain conditions.
– Right to Restriction: You may request limitations on how we process your data.
– Right to Data Portability: You have the right to receive your data in a structured, commonly used, and machine-readable format.
– Right to Object: You may object to certain types of processing, such as direct marketing or processing based on legitimate interests.

To exercise these rights, please contact us at [email protected]. We may request further information to verify your identity before acting on your request.

6. Security Measures

We employ reasonable and industry-standard technical and organizational safeguards to protect your personal information. These include, but are not limited to:

– Data encryption during transmission (SSL/TLS protocols)
– Secure storage of sensitive data with access limitations
– Role-based access controls within our internal systems
– Regular data backups and system monitoring
– Staff training on data protection and security practices

While no system is completely infallible, we are committed to maintaining the confidentiality, integrity, and availability of your data.

7. International Data Transfers

Your personal data may be transferred to and processed in locations outside the European Economic Area (EEA) or the United States, depending on infrastructure or service provider operations. Whenever such transfers occur, we ensure they are protected through legally compliant mechanisms, including:

– The use of Standard Contractual Clauses approved by the European Commission
– Binding corporate rules or comparable cross-border data transfer safeguards
– Ensuring third-party vendors maintain adequate data protection standards

8. Data Retention

We retain your personal data only for as long as it is necessary to fulfill the purposes for which it was collected, including regulatory, contractual, tax, or legal obligations. The retention periods for specific categories of data are as follows:

– Account & Profile Data: Retained while the account is active and up to 5 years thereafter
– Transaction Data: Retained for 7 years for tax and accounting compliance
– Communication and Support Data: Retained for 3 years from last contact
– Usage and Technical Data: Retained for 2 years for analytical purposes
– Marketing & Preference Data: Retained until consent is withdrawn or 2 years after inactivity

Where data is no longer needed, it will be securely deleted or anonymized.

9. Cookie Policy

Theocusfurniture.com uses cookies and similar technologies to enhance your browsing experience and improve site functionality. Categories of cookies include:

– Essential Cookies: Required for core site functions such as logging in, navigation, or secure transactions
– Functional Cookies: Enhance website functionality by remembering user preferences
– Analytics Cookies: Collect aggregated usage data to help us analyze website performance and user behavior
– Performance Cookies: Monitor the effectiveness of advertising campaigns and content

10. Cookie Management and Compliance

Upon first visit to our website, you will be presented with a choice to manage cookie settings in accordance with GDPR and CCPA requirements. You have the right to:

– Accept or reject non-essential cookies
– Change your cookie preferences at any time through our cookie management tool
– Disable or delete cookies through your browser settings

We honor “Do Not Track” browser signals and recognize user rights to opt-out of data selling or sharing, as required by the CCPA.

11. Children’s Privacy

Our services are not directed to, nor do we knowingly collect personal data from, individuals under the age of 13. If we become aware that we have collected personal data from a child without appropriate parental consent, we will delete such information promptly. Parents or guardians who believe we may have collected such information can contact us at [email protected].

12. Policy Updates

We may modify this Privacy Policy to reflect changes in our legal obligations, practices, or technology. If significant changes occur, we will provide appropriate notice via our website or direct communication. Continued use of theocusfurniture.com after such modifications constitutes your acknowledgment and acceptance of the updated terms.

13. Contact Us

If you have questions, concerns, or would like to exercise your privacy rights, please contact us at:

The Ocus Furniture
Email: [email protected]

We are fully committed to ensuring your personal data is handled responsibly and in compliance with applicable laws, including GDPR and CCPA. For any concerns regarding your privacy, do not hesitate to reach out to our team directly.